Posted by: haivoltage | September 8, 2011

Punk my Insurance

Since 3 months I’ve been consuting a new online insurance broker in Ukraine. Their mission is to become the online market leader and to upgrade the retail service level of insurance brokerage.

They requested me to consult them once a month on improving their online customer experience and social marketing strategy.

What did I do:
1. I looked at their current business process.
2. Discussed & upgraded their business process to provide much more online support to visitors.
3. Brainstorm with them how to implement these improvements without too much budget and the need to redevelop the system.

And we’s got such a great idea that will set their website apart from all Ukrainian online insurance brokers.

I cann’t say too much about it. But it will make the online experience much more personal!

Need to work out the specs for this service upgrade this week.

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